BAD service from AUDI WESTRAND

They don't even deserve a 1 Star. I purchased a Q3 2 years ago from them, brand spanking new, ordered online etc. What a beautiful sales experience with the team. All help on deck and the most amazing sales team and Sales Manager. The service support received thereafter has been terrible. I've had a problem with my gears not shifting smoothly from one gear to another. I took it in and a Mechanical expert went out for a ride with me and advised, thats how a dula gearbox work. It will be a jerking effect. Utter nonsence, also further told me that the alarm lights on my dashboard would light up if it was a problem.

The next visit relates to a shudder on my steeringwheels when making 90degree and more turns. This was reported, same experience, they couldn't find the problem. I've been back there several times with this same problem that is only progressively becoming worse. With the last bookin they had my car for 2 days and the only thing they done was lubricate, as I drove out, the problem continues to exist. I've engaged the service advisor, Thiru, I've left several messages for Shai, to call me back but to no avail. It/s been 6 days and not one response on Whatsapp from Thiru or a returned call or email from Shai.

I am appauled by their deliberate non-egagement for such a renowned and luxury brand. I've been a proud Audi owner for the last 3 decades and I'm seriously considering not to extend my this relationship any further.

using AI I have looked up a list of probable causes that may be the problem. The team definately makes assumptions, they clearly not consulting with their Germany team, because I've noticed a large number of complaints on this matter on the same car type and everything is always donw the intent to save a buck. We no longer have people in the industry that is brand aware and will serve their customers in the way they should be. At least, these service/maintenance/freeway plans don't come for free and are not cheap. By the way, I have a lousy 24k on mileage and should definately not be dealing with issues of this nature now.

I hope and trust that the Motor Industry will attempt to do something with my complaint and that Audi SA, will attempt to solve my problem.