BAD CUSTOMER SERVICE

I have experience a very bad customer service with Audi Westrand. I sold my car to them on the 23 January 2025 to this day i have received my refund from them . I have been Kept waiting. with no communication nor feedback , I have to be the one that follows up with with the Manager Jacques De Bruin and only empty promises , no follow ups from his side NOTHING , lack of sympathy and remorse nor apology for inconvenienced caused in addition no action to refund . Very unprofessional from the sales person by the name of Geoffrey who does not even know what his doing nor customer service.