AUDI WESTRAND *********** , *******, SUBSTANDARD SERVICE FOR FULL PRICE!!!!

I booked my vehicle in for a smart service with Ennit on Tuesday,2 April. I was told that my sump and brake light LED needed to be replaced however no stock on hand and a quote will be sent through the next day. To date, still awaiting. Remaining calm whilst writing this is almost impossible! I drove back to the dealership on Wednesday, 3 April, as my oil level was dropping and I figured this is not possible since the car was serviced just yesterday. Danie took , workshop manager, took my car to the workshop and sorted it in a Flash saying the software needed to be updated and sorted a bonnet sensor too. A week later, still same issue. I call on Tuesday, left several messages. with Neo, for Danie to call me back. To date no return call. I have taken the risk to drive whilst my oil level is dropping. I called today to follow up with Neo, and she bluntly transferred me to pre-owned cars, Thabiso who then transferred me back Neo only to have me put on hold for several minutes and eventually the call was with Ennet, who advised that he will call me back in 20mins and then silence. The reception staff keep blocking your from talking to senior management and only take messages which never are sent anyway. Audi Westrand has had a change of staff and the service is pathetic. In these economic times and tough competition, one should be hungry for business however they are just tick box exercise for the salaries. No passion or customer care. *********** Switch board Neo, who's attitude only extends on her level of education.

After numerous calls and efforts to get assistance on a pending matter which i paid for, I hereby place on record that should my vehicle engine face any further complication due to the oil level, i will make sure that AUDI WESTRAND is held liable for all the damages and cost. *********** Switch board. I have been inconvenienced and ignored perhaps as I'm a lady. They will listen to customers who come in screaming. That's the sad reality that we only take notice once we go to social media.