Audi Center West Rand Delayed Claim Processing Due to Service Advisor’s Negligence”

My vehicle was in for two weeks at Audi Centre West Rand for repairs, including replacing leaking pipes and addressing other issues. During this time, my insurance provider, Bidvest, requested a completed claim form that required input from both myself and the Audi Centre West Rand Service Department. The form was assigned to Debbie Strydom, a Service Advisor (contact number: ***, email address: *** ) at Audi Centre West Rand who has been extremely difficult to reach. She consistently fails to answer her phone, and the only way to get in touch is by calling the Sales Department, where a consultant has to physically hand her the phone.

Despite this, Debbie did not complete the form as required. She only submitted a departmental report without including the necessary odometer reading, service history, or disk image. When my husband emailed her, her responses were delayed and incomplete, often addressing just one item at a time. This lack of urgency and attention to detail has significantly delayed the claims process.

As a result, our insurance has not been able to process the claim or provide a courtesy car, which I desperately need to get to work. If the form had been submitted correctly two weeks ago, this issue could have been avoided. Debbie’s inability to follow instructions and her unprofessional behavior are causing immense frustration. I urge you Audi Centre West Rand Management to address this matter urgently and ensure this is resolved immediately. Debbie Strydom’s professionalism and competence are highly questionable.