Stay Away from Elaine Prinsloo and Audi Centurion

I took my car 2016 Audi A1 for service in September in Audi Center Centurion and was shown the 2020 A1. I completed the paperwork and gave Elaine Prinsloo instruction on the specs that I wanted. I was very specific about the features and she seemed to understand what I wanted. I told her I was in no rush to get a car immediately as I still loved the model I had. She eventually found a car and I asked her repeatedly about changing the rims and she assured me every step of the way that she will change them. Once the car was delivered, before I picked it up, I asked her again and still said she will change them. I find out after the sale was concluded that she cannot make changes to the car once it's delivered to the dealership. I am told to pay R15 000 out of my own pocket for the rims I asked for repeatedly and still have to pay for tyres on top of that! I still have not received an apology from Elaine for misleading me and her error on my order. She and her manager Bob Naiker gave me radio silence while their finance team also failed to give me feedback after running a second credit check in an attempt to cancel and reissue a new contract. My credit score is in shambles. Bob starts yelling when I express my frustration with his team and in conclusion tells me there's nothing he can do now. I am put off completely by this experience. I will never buy another Audi again, this being the second dealership to give me subpar service.