1 reviews | Active since Sept 2016

21 Nov 2016, 14:58

VEHICLE STRIPPED.

<p>My bakkie, a white Ford bantam was towed on 15 Sept and stored at Auction Nation yard in East London. It was then written off by the insurance. I bought it back from the insurance and picked it up on 28 September. After getting it repaired, the bakkie would not start and an auto electrician was called. He found out that the computer box was missing. The car was starting when it went to Auction Nation.</p>

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Replies (6)
Auction Nation (Pty) Ltd.
Auction Nation (Pty) Ltd.'s reply22 Nov 2016, 08:41
Official

Good day Mr Mpange,

We would like to apologise for the poor service received from Auction Nation.

We thank you for bringing this to our attention. As per our telecom yesterday afternoon, we are investigating this matter with the East London branch and will get back to you.

Kind Regards

Auction Nation

Auction Nation (Pty) Ltd.
Auction Nation (Pty) Ltd.'s reply24 Nov 2016, 15:17
Official

Good day Mr Mpange,

Kindly forward all the repair invoices fro the computer box to *** as per telephonic discussion.

Regards,

Auction Nation

's update06 Dec 2016, 09:07
Reviewer Update

Good Day Analissa

I have sent the information you requested last week and there is still no response from your side? How long must I wait for your response?

Regards

Complainant

Auction Nation (Pty) Ltd.
Auction Nation (Pty) Ltd.'s reply06 Dec 2016, 09:18
Official

Good morning,

As per my email i will follow up with accounts and all refunds takes 7 business days.

Regards,

Auction Nation

Auction Nation (Pty) Ltd.
Auction Nation (Pty) Ltd.'s reply09 Dec 2016, 08:45
Official

Good morning Mr Mpange,

Your payment has been loaded for release this afternoon.

Thank you

Auction Nation

's update10 Dec 2016, 09:43
Reviewer Update

Good Day

1. I would like to thank hellopeter for this platform.

2. I want to thank Auction Nation for the way they handled my complaint. I have received the refund this morning, thank you very much.

3. Auction Nation, I wish incidents like this one can be avoided in the future. The level of service I received from the East London office was very bad. They kept denying everything until I resorted to hellopeter.