Based on recent customer reviews, Auction Nation (Pty) Ltd. is drawing consistent criticism around refunds, registration paperwork and post-payment communication. Buyers describe deposits and refunds outstanding well beyond the promised ten business days, unanswered transport department emails and calls, and long waits for NCO documents and Natis licence releases. Several accident-related customers report missing keys, swapped batteries or unreachable vehicle buyers. Front desk professionalism is questioned, with clients passed between departments without accountability. A first-time buyer praised helpful sales and Natis staff, smooth bidding and clear communication, showing capability exists when files are handled properly.
Replied to 75% of negative reviews
Reply time on negative reviews: 54h 49m
TrustIndex
2.7
Ranking
#13
in Online Shopping
Reply Time
55h 22m
NPS Score
-60
Recommended: Unlikely
Replied to 75% of negative reviews
Reply time on negative reviews: 54h 49m
Nov '25 - Oct '26
Frequently Asked Questions About Auction Nation (Pty) Ltd.
What do customers say about Auction Nation (Pty) Ltd.?
Based on recent customer reviews, Auction Nation (Pty) Ltd. is drawing consistent criticism around refunds, registration paperwork and post-payment communication. Buyers describe deposits and refunds outstanding well beyond the promised ten business days, unanswered transport department emails and calls, and long waits for NCO documents and Natis licence releases. Several accident-related customers report missing keys, swapped batteries or unreachable vehicle buyers. Front desk professionalism is questioned, with clients passed between departments without accountability. A first-time buyer praised helpful sales and Natis staff, smooth bidding and clear communication, showing capability exists when files are handled properly.
Is Auction Nation (Pty) Ltd. trustworthy?
Auction Nation (Pty) Ltd. has a TrustIndex of 2.7 out of 10 on Hellopeter, based on 17 reviews in the last 12 months. They reply to 75% of negative reviews, typically within 54 hours 49 min. Hellopeter has tracked Auction Nation (Pty) Ltd. across 226 total reviews. How is the TrustIndex calculated? →
Recent reviews (17)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Oct 2026
********** Odometer Tampering & Absolute Communication Silence - VIN ***
I purchased a 2017 Gold BMW M3 Stock number *** from Auction Nation under the explicit advertisement that the odometer reading was 120,410 km. Before taking delivery, a formal check on the official BMW dealer system revealed that the vehicle's mileage was already recorded at 155,503 km back in 2024. This is an indisputable, ******* odometer reversal and gross ********** misrepresentation under South African common law. I immediately raised this ***** with Rikus Booyens and Steyn Bern at Auction Nation. They chose to completely ignore my messages. I had to message them again just to get any feedback, only to receive a lazy, cookie-cutter response claiming the car is sold "as-is". Let me be completely clear: under South African common law, an "as-is" (voetstoots) clause is legally void in instances of ******** ***** and intentional concealment of defects. You cannot use a disclaimer to sell a vehicle with a tampered odometer. I have formally refused delivery of the vehicle, and it remains at your yard. Since Rikus Booyens and Steyn Bern refuse to professionally address a case of odometer *****, I am posting this publicly. I demand immediate cancellation of the transaction and a full refund. My formal Letter of Demand has been sent, and if this is not resolved immediately by senior management, a ******** ***** case will be opened with SAPS and a dispute lodged with MIOSA. Auction Nation Can Contact me on this email or my other one ***
1 reviews | Active since Oct 2026
********** Odometer Tampering & Absolute Communication Silence - VIN ***
I purchased a 2017 Gold BMW M3 Stock number *** from Auction Nation under the explicit advertisement that the odometer reading was 120,410 km. Before taking delivery, a formal check on the official BMW dealer system revealed that the vehicle's mileage was already recorded at 155,503 km back in 2024. This is an indisputable, ******* odometer reversal and gross ********** misrepresentation under South African common law. I immediately raised this ***** with Rikus Booyens and Steyn Bern at Auction Nation. They chose to completely ignore my messages. I had to message them again just to get any feedback, only to receive a lazy, cookie-cutter response claiming the car is sold "as-is". Let me be completely clear: under South African common law, an "as-is" (voetstoots) clause is legally void in instances of ******** ***** and intentional concealment of defects. You cannot use a disclaimer to sell a vehicle with a tampered odometer. I have formally refused delivery of the vehicle, and it remains at your yard. Since Rikus Booyens and Steyn Bern refuse to professionally address a case of odometer *****, I am posting this publicly. I demand immediate cancellation of the transaction and a full refund. My formal Letter of Demand has been sent, and if this is not resolved immediately by senior management, a ******** ***** case will be opened with SAPS and a dispute lodged with MIOSA. Auction Nation Can Contact me on this email or my other one ***
1 reviews | Active since Oct 2026
They sold me a car full of blood without trying to clean
I've been buying cars from auction nation for many years, I've never come across such a bad trauma I can't sleep I won't even able to drive the car! the car I bought was full of blood inside bad smelling the front windscreen,driver seat, staring, door panel!I'm not expecting clean car but at least something could have been tried I spoke to Lucas I believe is the supervisor at the floor *** branch he said they is nothing they can do! How I which I can upload pictures here! it's bad (***)
1 reviews | Active since Oct 2026
They sold me a car full of blood without trying to clean
I've been buying cars from auction nation for many years, I've never come across such a bad trauma I can't sleep I won't even able to drive the car! the car I bought was full of blood inside bad smelling the front windscreen,driver seat, staring, door panel!I'm not expecting clean car but at least something could have been tried I spoke to Lucas I believe is the supervisor at the floor *** branch he said they is nothing they can do! How I which I can upload pictures here! it's bad (***)
1 reviews | Active since Feb 2026
Superb Service
I must say I’m really pleased at the excellent service and professionalism at Auction Nation. The sales team were very helpful, Natis team as well were very helpful. As a first time buyer at Auction Nation, I must say the process was quite smooth and easy. And all communication was done properly. I really appreciate how helpful they were, and the support/communication.👌🏾Much love and respect to the team. Will definitely be buying more cars soon from the Auction Nation family😁 Thank you guys🙏🏾
1 reviews | Active since Feb 2026
Superb Service
I must say I’m really pleased at the excellent service and professionalism at Auction Nation. The sales team were very helpful, Natis team as well were very helpful. As a first time buyer at Auction Nation, I must say the process was quite smooth and easy. And all communication was done properly. I really appreciate how helpful they were, and the support/communication.👌🏾Much love and respect to the team. Will definitely be buying more cars soon from the Auction Nation family😁 Thank you guys🙏🏾
1 reviews | Active since May 2026
****** Battery
My car was parked there from the 12th of April(storage) because it was not drivable and on the 18th of April at 23h15 one of their employees swapped my battery with an old battery and they broke something in there. Very disappointing that you pay for storage but still get your stuff ******. This happened at their wynberg auction nation in Sandton.
1 reviews | Active since May 2026
****** Battery
My car was parked there from the 12th of April(storage) because it was not drivable and on the 18th of April at 23h15 one of their employees swapped my battery with an old battery and they broke something in there. Very disappointing that you pay for storage but still get your stuff ******. This happened at their wynberg auction nation in Sandton.
1 reviews | Active since Jul 2012
Request for release of licence number allocated to dealer stock
I have been trying to get my licence number CA72337 released by Auction Nation since November 2025. On the 28th of August 2025 I was involved in a motor vehicle accident and the vehicle was towed by Auction Nation Cape Town. On the 31st of August 2025 the vehicle was written off by my insurance company. On the 3rd of September 2025 I app**** to have my licence number CA72337 retained. I was issued with a retention letter which is valid for 1 (one) year. On 12 November 2025 I tried to register another vehicle with the licence number CA72337 but I was advised that the licence number is now registered to Auction Nation. On the same day (12 November 2025) I went to Auction Nation Cape Town to request that they please release the licence number. I found a lady called Waleedah (sp) (very unhelpful) and she advised me that the vehicle had already been sold and the buyer had already registered the vehicle in his name. However, the official Natis records still indicate that the licence number is registered to Auction Nation. I have tried, without success, to get the people at Auction Nation Cape Town to put me in touch with the person that allegedly bought the vehicle (by providing him/her with my details) so that I can negotiate receiving my licence number back. Since the official records still indicate that Auction Nation is the registered owner of the vehicle, I kept calling Auction Nation with a view of them releasing the licence number. I was advised to email a lady named Melody (I was given email address: ***) who could apparently help. I sent an email to Melody on 8 February 2026, setting out the history of the matter and requesting her assistance. On the 13th of February 2026 she rep****, indicating that she had requested assistance from the Cape Town office. I have not heard from her since. Despite following up on 11 March 2026 and 2 April 2026 respectively, I have not received any feedback from Melody. I am unable to call her as her signature does not contain a contact number. I have contacted the Western Cape Government's Mobility Department for guidance and they have indicated that licence number CA72337 is currently allocated is on dealer stock with Auction Nation (Pty) Ltd. I have been advised to contact Auction Nation and request that they proceed with the registration and licensing of the mentioned vehicle (which I am assuming is the vehicle that was involved in the accident). Once this is completed, I am advised that licence number CA72337 will return to the system and then I can register it in accordance with my retention letter. Despite all reasonable attempts from my side, I am unable to obtain the co-operation of Auction Nation. In my initial email to Melody, I offered to pay for all the costs associated with the release of this licence number but even that doesn't seem to have nudged them to assist me. The retention letter for my licence number is only valid until 3 September 2026 and I would really like to get my licence number registered in my name before then. I have run out of options on how to obtain assistance from Auction Nation - hence this review. I am hoping that this will land on someone's desk who will be willing to facilitate the release of my licence number.
1 reviews | Active since Jul 2012
Request for release of licence number allocated to dealer stock
I have been trying to get my licence number CA72337 released by Auction Nation since November 2025. On the 28th of August 2025 I was involved in a motor vehicle accident and the vehicle was towed by Auction Nation Cape Town. On the 31st of August 2025 the vehicle was written off by my insurance company. On the 3rd of September 2025 I app**** to have my licence number CA72337 retained. I was issued with a retention letter which is valid for 1 (one) year. On 12 November 2025 I tried to register another vehicle with the licence number CA72337 but I was advised that the licence number is now registered to Auction Nation. On the same day (12 November 2025) I went to Auction Nation Cape Town to request that they please release the licence number. I found a lady called Waleedah (sp) (very unhelpful) and she advised me that the vehicle had already been sold and the buyer had already registered the vehicle in his name. However, the official Natis records still indicate that the licence number is registered to Auction Nation. I have tried, without success, to get the people at Auction Nation Cape Town to put me in touch with the person that allegedly bought the vehicle (by providing him/her with my details) so that I can negotiate receiving my licence number back. Since the official records still indicate that Auction Nation is the registered owner of the vehicle, I kept calling Auction Nation with a view of them releasing the licence number. I was advised to email a lady named Melody (I was given email address: ***) who could apparently help. I sent an email to Melody on 8 February 2026, setting out the history of the matter and requesting her assistance. On the 13th of February 2026 she rep****, indicating that she had requested assistance from the Cape Town office. I have not heard from her since. Despite following up on 11 March 2026 and 2 April 2026 respectively, I have not received any feedback from Melody. I am unable to call her as her signature does not contain a contact number. I have contacted the Western Cape Government's Mobility Department for guidance and they have indicated that licence number CA72337 is currently allocated is on dealer stock with Auction Nation (Pty) Ltd. I have been advised to contact Auction Nation and request that they proceed with the registration and licensing of the mentioned vehicle (which I am assuming is the vehicle that was involved in the accident). Once this is completed, I am advised that licence number CA72337 will return to the system and then I can register it in accordance with my retention letter. Despite all reasonable attempts from my side, I am unable to obtain the co-operation of Auction Nation. In my initial email to Melody, I offered to pay for all the costs associated with the release of this licence number but even that doesn't seem to have nudged them to assist me. The retention letter for my licence number is only valid until 3 September 2026 and I would really like to get my licence number registered in my name before then. I have run out of options on how to obtain assistance from Auction Nation - hence this review. I am hoping that this will land on someone's desk who will be willing to facilitate the release of my licence number.
1 reviews | Active since Feb 2026
nightmare refund policy,
They ridiculed me for checking on the progress of the refund making me feel petty about my money, they make it sound like I am nagging. It was a 10 business days process and its overdue. When I call they just want to get rid of me, and they do not bother following up. I have been up and down with these guys and there is no single being willing to assist. Try calling them they will take your number and never call you, on the chat you will be passed around like a problem child, Never again
1 reviews | Active since Feb 2026
nightmare refund policy,
They ridiculed me for checking on the progress of the refund making me feel petty about my money, they make it sound like I am nagging. It was a 10 business days process and its overdue. When I call they just want to get rid of me, and they do not bother following up. I have been up and down with these guys and there is no single being willing to assist. Try calling them they will take your number and never call you, on the chat you will be passed around like a problem child, Never again
1 reviews | Active since Feb 2026
Refund
I am extremely disappointed with the service I received. I have been waiting for my money to be refunded for a long time, and despite sending all the required documents and following up multiple times, there has been no clear response or resolution. Communication is poor, and every time I ask for an update, I either get no answer or new delays. It feels like customers are ignored once payments are involved. This process has been frustrating, unprofessional, and stressful because this is money that rightfully belongs to me. I would not recommend using this service if you expect efficient support or timely refunds. Customers deserve transparency and accountability, and unfortunately that has not been my experience.
1 reviews | Active since Feb 2026
Refund
I am extremely disappointed with the service I received. I have been waiting for my money to be refunded for a long time, and despite sending all the required documents and following up multiple times, there has been no clear response or resolution. Communication is poor, and every time I ask for an update, I either get no answer or new delays. It feels like customers are ignored once payments are involved. This process has been frustrating, unprofessional, and stressful because this is money that rightfully belongs to me. I would not recommend using this service if you expect efficient support or timely refunds. Customers deserve transparency and accountability, and unfortunately that has not been my experience.