Timed Auction Auction Nation

Good day. Just had went through a timed online bid with Auction Nation. The bid ended with me as the highest bidder, but within a minute of closing time I received a message that my bid was unsuccessful and I must call Tebogo. When I call the given number it could not go through.

The vehicle is a white Kia Cerato auctioned from Polokwane. As a fisrt time am wondering if all the negative reviews should be believed.....