Poor Customer Service

I chat with Gontse Ditodi before making payment to place a bid. I paid whilst having her online. After paying I sent her the POP. I was informed that there is a problem and I cannot be registered for the Timed Auction. Had she informed me prior I would not have wasted my time. She said that she will go to the timed auction department and they will call me. The chat was closed and no feedback whatsoever. No call was received and I could not place a bid. I am honestly displeased as I could have rather avoided paying and gone for other options.