1 reviews | Active since Jun 2025
*********** Managing staff. Bern
Unhappy customer, So call Management have no idea how to manage day to day operation and issues that customers are experiencing.
I had purchase a ford ranger from this organization on auction. The add clearly stated the vehicle is a starter unit. After payment and couriering the vehicle to durban branch it was evident the vehicles does not start. In addition the vehicle has no vin sticker on the cab which is breach of the resale agreement. A Employee by the name of Bern Styn Indicates that I would have to take the vehicle as ot is as the company is a salvage organization. In addition he does not respond going a month to myself and the mail sent by my attorney.
Clearly know that this is false advertising and a breach of customer act he still persist to ignore my mail.
I seems that Bern Styn is doing this to multiple customers taking into account the reviews of unhappy customers.
Could auction nation please remedy this poor and incompetence of your staff. He seems to be tarnishing your organization credibility.
Please could i urgent get a competent managing stuff to please assist me else we will be force to litigate with punitive cost.
Thank you for your review.
We have reviewed your feedback and we hereby confirm that the vehicle purchased did start at the time of sale. We have sufficient evidence to substantiate this, confirming that the vehicle did in fact start prior to being sold.
It is important to note that the vehicle was sold voetstoots in accordance with our Terms and Conditions, which are expressly agreed to by all bidders during the registration process for participation in our auctions.
Kindly take note of section 4.9 retracted from our Ts&Cs:
4.9. In terms of section 55(1) of the CPA, goods are sold “voetstoots”, as is, with no guarantees or warranties; express or imp****. Bidders are entitled at no fee to inspect the goods on offer prior to the commencement of the auction in accordance with sub-regulation 28(5) of the CPA. Bidders on Online auctions will be able to view 360-degree pictures of the vehicle for inspection as well have the option to visit the branch the vehicle is located at and physically inspect the vehicle prior to the auction should they choose to. A bid shall be taken as proof that the bidder has inspected the goods and/or has satisfied himself/herself with the condition of the goods for which he or she bids.| https://auctionnation.co.za/Content/Auction%20Nation%20Terms%20and%20Conditions.pdf | - Herewith a link to our Terms and Conditions for your reference.
As such, the sale was conducted in full compliance with our Terms and Conditions and applicable legal requirements. Should further documentation or clarification be required, we remain available to assist, you may direct any formal complaint to ***.
Kind regards,
Auction Nation Team
Thank you for your review.
We have reviewed your feedback and we hereby confirm that the vehicle purchased did start at the time of sale. We have sufficient evidence to substantiate this, confirming that the vehicle did in fact start prior to being sold.
It is important to note that the vehicle was sold voetstoots in accordance with our Terms and Conditions, which are expressly agreed to by all bidders during the registration process for participation in our auctions.
Kindly take note of section 4.9 retracted from our Ts&Cs:
4.9. In terms of section 55(1) of the CPA, goods are sold “voetstoots”, as is, with no guarantees or warranties; express or imp****. Bidders are entitled at no fee to inspect the goods on offer prior to the commencement of the auction in accordance with sub-regulation 28(5) of the CPA. Bidders on Online auctions will be able to view 360-degree pictures of the vehicle for inspection as well have the option to visit the branch the vehicle is located at and physically inspect the vehicle prior to the auction should they choose to. A bid shall be taken as proof that the bidder has inspected the goods and/or has satisfied himself/herself with the condition of the goods for which he or she bids.| https://auctionnation.co.za/Content/Auction%20Nation%20Terms%20and%20Conditions.pdf | - Herewith a link to our Terms and Conditions for your reference.
As such, the sale was conducted in full compliance with our Terms and Conditions and applicable legal requirements. Should further documentation or clarification be required, we remain available to assist, you may direct any formal complaint to ***.
Kind regards,
Auction Nation Team