Frustrating Refund Process Despite Completing a Purchase

I participated in an auction through Auction Nation and paid a R5000 deposit via ATM. I did go ahead and make a purchase, but when I later requested a refund of my deposit, I was told I need to provide proof of payment.

Unfortunately, since the deposit was made at an ATM, I no longer have the slip and there’s no way for me to download or retrieve it. I’ve explained this to the support team, but they insist on the proof without offering any alternative solution — even though my purchase should already be on record.

This has been a frustrating experience. I believe Auction Nation should have a more flexible and customer-friendly process, especially for verified buyers who have completed transactions.