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Amar D

1 reviews | Active since Mar 2014

26 Apr 2018, 13:54

Auction Nation - No refund despite not even bidding on their site.

I have been trying to get my refund of my deposit paid in order to bid online for my car salvage. They have never comp**** despite several emails. They use frustration technique in bid that we forget about the deposit. I have even copied my emails to ********** for consumer support with no help.

Ultimately I handed them to Legalwise and have to take them to court to get my monies repaid. I am also demanding interest as they have had the monies since February 2018.

Below is my email to senior management

Dear Auction Nation management,

I am truly upset and disappointed with your service standards. Its been over a month and I still have not received my refund.

I hereby demand repayment thereof together with interest at 15%.

I am now allowing a further 7 days with interest failing which I will be referring the matter to Legalwise Platinum and various consumer protection organizations.

https://www.cgso.org.za/contact-us/ copied for record purpose and action should we not receive an email response.

CC Legalwise Platinum Policy Number 356759

I await proof of payment and a response.

0
Replies (2)
Auction Nation (Pty) Ltd.
Auction Nation (Pty) Ltd.'s reply26 Apr 2018, 14:33
Official

Good day,

Apologises for the inconvenience caused.

As per your email this am. This refund was processed form payment on the 08th March 2018.

Upon investigation we noticed that the bank had rejected the bank details.

Tshepo has made contact with you to get the correct account number but we was driving and could not provide the required details. An email was also sent and still no response received to re-process the payment.

Please could you give us the correct account number to process your refund.

Thank you.

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Amar D's update26 Apr 2018, 16:08
Reviewer Update
a) It was processed on 8 March because you asked for a host of unnecessary documents, proof address, ID, Bank Statement showing proof of payment, Utility bill etc and your proforma which I painstakingly completed and scanned clearly notes my bank account details. b) On Wednesday, 28 February 2018 8:32 PM I emailed with my banking details and sort code in legible times new roman font. c) I received a call today to validate the account number which I did whilst driving. He said it was not going through to that account which I find extremely odd and if I am to be honest unacceptable as I have been transacting with this account from 1996. Nonetheless I relayed the same account number which he acknowledged! I hesitate to say but this is none other that frustration technique and procrastination. I have also requested interest for the 3 months you held my monies against my will, whilst earning interest. I dread to think how many thousands of public funds you hold and benefit from with your tactics. Kindly refund my monies with interest, and if your are sincerely apologetic then compensate me, Legalwise Platimum, and the FSB for wasting so many peoples time. Time we all could be use to make this world a better place for all our children..