Auction Nation Kempton Park does not accept POP and Staff needs a Massive Training

I am a first buyer at Auction Nation Kempton Park and the experience was not good at all. I bid for a Car on Tuesday's 17/07/18 Auction and paid the full amount as per pro-forma invoice later that night. Before we left the auction, i asked the ladies about finishing the payment as per pro-forma invoice, she asked me which bank are we, and responded FNB and she highlighted their FNB account on the Invoice and said it will reflect same time if we pay to that account.

Wednesday morning, i went to Auction Nation Kempton Park around 11H00 and when we arrived they said they need to verify and check the payment. The reception lady requested for a Proof of Payment in which i re-emailed her same time using my phone after my finance had already email to them. We waited for about 30 mins and ended up asking if we would be helped or not, she then called their Finance and she responded that they can see the amount on their Holding Account but cannot release the vehicle as the amount has not fully reflected. Then their finance said tell the customer to go back and come tomorrow morning, we asked to speak to their Finance and he came and said they cannot help us because the money hasn't reflected, what if we go back and reverse the amount whilst we have collected the car.

I asked what is the point in requesting a POP if they will not use it, and why are advised to use the FNB banking details if the money will only show after 24 hrs as their so called policy.

I called my bank FNB to check on the progress of the transfer, they said the money has already been paid to Auction Nation Account, i asked my bank manager to speak to them and they now changed the story to say they only consider their Ledger account. And on top of that, The Finance Director and his Manager said they don't accept POP as proof of payment, they believe their system. We waited from 11H00 to about 15H30 and clearly no one was trying to help us. We were left like we mean nothing to their business, shifting blames to one another.

As a business man like them, Auction Nation employees don't care about other people's businesses they only consider themselves as big bosses and everyone has to bow to them. If a bank or any other business in South Africa accepts a POP as proof of Payment, what is so special with Auction Nation who does not accept it. Their Manager will tell me about authorizing millions of Rands everyday, that's non of my business, the fact that i paid for a car technical makes me a client and should be respected.

I think the entire staff at Kempton Park should undergo serious special customer relations, the service there sucks big time. Now we have to wait and hear from them, cause clearly there is nothing i can do.