Attitude problems form front line workers

After reading through people's review,I saw the response is only copy and paste,same words and statement all through... But my worry is why Employ incapable people at front desk that are not willing to listen to clients with their issues and willingness to solve their problem. Very quick to tell you " No it can't be done" only to speak to superiors and few minutes problem solved Had an encounter with these Guy called Matlou Freddie,firstly I approached him for Natis,he first left me standing at his desk busy singing Happy birthday and dancing celebrating his colleague ,came back telling me how I should respect a birthday during working hours ... what a clown ! And height of unprofessionalism,instead of him helping me,I could see how despiteful and feeling of i won't help u and nothing you can do,if you ask to speak to manager,they give you email address to write too,for pressing issues... what an employee of the month ! Time wasters. I got so missed that I forgot my phone on his desk,went back to pick up,only to be told I dnt say good bye, that is why they did not call me to get my phone ! Coming from a front desk employee ! I think this company should do check review on there so called clowns called employees.