Unwillingly forced to purchase product

Hi

I asked for service to be activated 25 May. Just received an SMS saying service is active. I requested activation for 1 May on my original order, yes, but as explained in my previous messages that was due to a billing issue I had with previous ISP meaning I wasn't willing to pay for 2 ISP's at the same time. Furthermore Atomic Access told me to speak with Octotel to activate at a later stage which is exactly what I did but they activated today. No one at any point told me that the free reconnection that I ordered turned into a reinstallation and costs were not disclosed in that regard, at all. Please assist with moving my billing query so that I am not charged from today for a service I am not using as I am still using my previous ISP. Please also look into crediting me for the reinstallation cost as I was not made aware of this cost beforehand therefor robbing me of the chance to choose if I was going to take the service or not i.e. I was unable to make an informed decision. Please don't redirect me to your Billing department either because my next stop is Hellopeter so you're going to have to reply if not here then over there.

The above message was sent to your Facebook team. Please have a look at our conversation over there for further info.

Thanks