I left my previous ISP for many reasons, but mostly due to the lack of interest in the technical issue, plaguing many of their customers including myself

I left my previous ISP for many reasons, but mostly due to the lack of interest in the technical issue, plaguing many of their customers including myself. My experience with Atomic Access has, from the get go, been nothing short of superb - in fact, this is the best service I have EVER experienced. The staff are prompt, attentive, accessible and knowledgeable. Even the inevitable hand-offs between teams is painless. Ticket details follow the call and response times are lightning fast. The "help" does not feel “scripted” in any way. Just genuine, knowledgeable support all the way to resolution. Even handoffs to their fibre providers seem to be managed and prompt. In the 90's (early days of Internet Africa), I worked in ISP technical support where nothing was scripted, and have since then been seeking an ISP that actually to cares about their individual customers. After 30 or so years of searching, I have found them! Atomic Access, keep up the great work! Beyond support, the product works flawlessly so far!