YJ
Yasin J

1 reviews | Active since May 2023

03 Jun 2023, 00:08

Best ISP for CUSTOMER SERVICE and Fibre connectivity!

I've been through quite a few isp's since 2006 till present and these guys are literally by far the absolute best service I have ever received. I had an issue with Octotel and Atomic Access took responsibility for something that was completely out of their control just to make sure I was happy. They even assigned their CEO to my case to resolve, he called me and kept me up to speed every step of the way until issue was completely resolved. I don't care how much more they cost per month compared to cheaper options as far as I'm concerned customer service like what I got should cost way more than my monthly bill especially in South Africa where majority of companies don't really care about their customers. I would 100% recommend Atomic Access to everyone starting with these reviews, my family and friends, and, because I work in IT trade, to every customer I interact with that needs Fibre connectivity. Don't get me started on how stable the Fibre service is. Uncapped data is truly unshaped and we get full speed the whole day provided no loadshedding. A++ service

0
Replies (1)
Atomic Access
Atomic Access's reply22 Jan 2025, 18:06
Official
Thank you for the kind review. We’ve going back and responding to a few older reviews (part of how hellopeter calculates Trust scores - sorry if this seems a bit late).