Not Pet friendly nor Human Friendly!!

We had alarms installed in our homes. On completion, I noticed the sensors were not the same and that the quotes were to be identical. We were told that my home did not have pet sensors installed, which makes the system pointless as I have a dog living in the house. This was brought to the attention of the Salesman, the Quality check guy as well as the Community Dev manager (who I am still waiting on immediate feedback from, since last week) It seems as though once the sale is made there is no follow-up or care as to the needs of the customer, even though they are well aware of the situation!

We were guaranteed by the salesman that no deductions would be made to our account until the job was signed off. We have been charged for a system that is not being properly utilised due to an incorrect system being installed. Which is just falling on deaf ears!

Does Atlas really care about the security of their clients??