NPS Score
-100
Recommended: Unlikely
Dec '25 - Nov '26
Frequently Asked Questions About Atlas Security
How is Atlas Security rated on Hellopeter?
Hellopeter has tracked Atlas Security across 36 reviews. Atlas Security hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Atlas Security? Write a review to help others decide.
Recent reviews (3)
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Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jul 2011
⚠️ 24-Month Lock-In, Hidden Fees & Poor Billing Transparency
Very disappointed with Atlas Security and, in my experience, their approach to customer contracts and billing. A salesperson came to me and presented the service in a way that made it very easy to sign up, but I did not feel that the 24-month contractual commitment was properly explained or discussed with me before I signed. This was particularly concerning because we are renting the property and, at the time of signing, I had no way of knowing whether we would still be living there for the full 24 months. This was never properly discussed or considered by the salesperson before putting me into a 24-month contract. I was not consulted about whether that commitment was actually suitable for my circumstances. Once you're in the contract, you're effectively locked in and have to pay to get out of it. What has really left a bad taste in my mouth, however, is the billing. If a debit order does not go through on the first attempt, Atlas charges a R55 penalty. I have now received a statement telling me that I have additional arrears and fees. I was advised that two missed payments resulted in R110 in penalties. The important point here is that I did actually make manual payments before the 10th of the month. So it is not as though I simply ignored the account or refused to pay. I made payment, yet I am still being told that I have arrears and additional charges because the debit order did not go through as expected. The amount they are now saying I owe is R141. If two R55 penalties account for R110 of that amount, I have still not received a clear explanation of where the remaining R31 comes from. When I queried this, the response was essentially that it is "according to company policy". That doesn't explain the actual amount being charged or why a manual payment made before the 10th does not resolve the supposed arrears. My biggest issue is the lack of transparency. A security company is supposed to build trust with its customers, yet my experience has been that the sales process focuses on getting you signed up, while the contractual obligations and subsequent charges are something you discover afterwards. I am not disputing that legitimate amounts may be owed if a payment was genuinely missed. I am disputing the lack of transparency around how these amounts are calculated and why penalties are being app**** when I have made manual payments before the 10th. Based on my experience, I would strongly recommend that anyone considering Atlas Security carefully read every part of the contract, ask specifically about the cancellation terms, debit-order penalties and all possible additional charges, and get everything explained in writing before signing anything. Unfortunately, the experience has left me feeling that the focus is more on securing the contract and collecting fees than on treating the customer fairly and transparently.
1 reviews | Active since Jul 2011
⚠️ 24-Month Lock-In, Hidden Fees & Poor Billing Transparency
Very disappointed with Atlas Security and, in my experience, their approach to customer contracts and billing. A salesperson came to me and presented the service in a way that made it very easy to sign up, but I did not feel that the 24-month contractual commitment was properly explained or discussed with me before I signed. This was particularly concerning because we are renting the property and, at the time of signing, I had no way of knowing whether we would still be living there for the full 24 months. This was never properly discussed or considered by the salesperson before putting me into a 24-month contract. I was not consulted about whether that commitment was actually suitable for my circumstances. Once you're in the contract, you're effectively locked in and have to pay to get out of it. What has really left a bad taste in my mouth, however, is the billing. If a debit order does not go through on the first attempt, Atlas charges a R55 penalty. I have now received a statement telling me that I have additional arrears and fees. I was advised that two missed payments resulted in R110 in penalties. The important point here is that I did actually make manual payments before the 10th of the month. So it is not as though I simply ignored the account or refused to pay. I made payment, yet I am still being told that I have arrears and additional charges because the debit order did not go through as expected. The amount they are now saying I owe is R141. If two R55 penalties account for R110 of that amount, I have still not received a clear explanation of where the remaining R31 comes from. When I queried this, the response was essentially that it is "according to company policy". That doesn't explain the actual amount being charged or why a manual payment made before the 10th does not resolve the supposed arrears. My biggest issue is the lack of transparency. A security company is supposed to build trust with its customers, yet my experience has been that the sales process focuses on getting you signed up, while the contractual obligations and subsequent charges are something you discover afterwards. I am not disputing that legitimate amounts may be owed if a payment was genuinely missed. I am disputing the lack of transparency around how these amounts are calculated and why penalties are being app**** when I have made manual payments before the 10th. Based on my experience, I would strongly recommend that anyone considering Atlas Security carefully read every part of the contract, ask specifically about the cancellation terms, debit-order penalties and all possible additional charges, and get everything explained in writing before signing anything. Unfortunately, the experience has left me feeling that the focus is more on securing the contract and collecting fees than on treating the customer fairly and transparently.
1 reviews | Active since Dec 2017
*** diens
We have only been with Atlas since April and so far the service is super *** We live in Despatch So when we initially signed up we were not told about any cancelation fees if we want to cancel early..... 1.. The App where we have to activate our system hardly works, we deactivate the system then it still shows that it is on so then when we enter our home we have to switch the alarm off with the code 2. Get two separate invoices for one account - I want my account to be invoiced on one invoice Same for the Statement..... Now I get told that I owe them money..... As if it's my fault they have a *** accounting system in place or *********** people behind the screen & keyboard...... ***..... Is that so hard to send me one invoice for services rendered Not that we see tge vehicles patrolling in our area Only by the OK close to us.....
1 reviews | Active since Dec 2017
*** diens
We have only been with Atlas since April and so far the service is super *** We live in Despatch So when we initially signed up we were not told about any cancelation fees if we want to cancel early..... 1.. The App where we have to activate our system hardly works, we deactivate the system then it still shows that it is on so then when we enter our home we have to switch the alarm off with the code 2. Get two separate invoices for one account - I want my account to be invoiced on one invoice Same for the Statement..... Now I get told that I owe them money..... As if it's my fault they have a *** accounting system in place or *********** people behind the screen & keyboard...... ***..... Is that so hard to send me one invoice for services rendered Not that we see tge vehicles patrolling in our area Only by the OK close to us.....
1 reviews | Active since Feb 2022
Unnecessary demands
I had to cancel my contract with Atlas in December since I was moving to a new house. My account was up to day,I did not have any outstanding amount since they were deducting straight from my account. To my surprise after that I received endless statement from them with outstanding payment and today I received a WhatsApp message from their lawyers,demanding a payment within 20 days or I'll be registered on credit bearou I'm so disappointed with them because I don't even know what the money they claim I owe them is it for.
1 reviews | Active since Feb 2022
Unnecessary demands
I had to cancel my contract with Atlas in December since I was moving to a new house. My account was up to day,I did not have any outstanding amount since they were deducting straight from my account. To my surprise after that I received endless statement from them with outstanding payment and today I received a WhatsApp message from their lawyers,demanding a payment within 20 days or I'll be registered on credit bearou I'm so disappointed with them because I don't even know what the money they claim I owe them is it for.