No internal communication

<p>We've been Atlas customers for 18 months. The quotation offered by Atlas states a fixed rate for 36 months. In June 2016 my debit/stop order was increased. The initial Alas response was that all clients are subject to an annual increase (accounts department). Eventually Atlas agreed that we should not be subject to any increase over the 36 month period. Atlas offered to repay the difference or deduct it from my next account. We chose the latter. Now 6 months later I am still paying the increased rate. On the 2nd of November 2016 I e-mailed Atlas. They responded saying that it will be rectified. I have had no feedback after that. I think that my query is going down the same road that it did 6 months earlier. I kept all e-mails and can back everything that I said. </p> <p>We give Atlas an AVERAGE rating. Good security. Poor administration. </p>