45min response time. Blaming loadhsedding as an excuse

45 minute response time when alarm went off I invested in extra batteries and backup power for my protection.

ATLAS in 15 years has not and they sue load shedding as an excuse for failing to do their job and protect you and your family.

********* have evolved in 15 years of load shedding but ATLAS has not.

Complaint lodged and dismssed by Lance the PE controller with cut and past "sorry its load shedding reply"

How about i cant pay ATLAS due to load shedding, and see how quickly they suspend your account BUT its OK for them to play the load shedding card DIS ****** GUSTING

NO accountability NO remedial action to prevent it happening again

Basically kicked to the cub by Leandre in PE who failed to get back to me