Wrong Settlement amount for a debt settled within a month from date of Inception

Good Day ,

I need urgent assistance as i am not getting a resolution from the branch where my loan was initiated. May i please request the email address for complaints as i don't know where else to go . Good Day,

May I please request your urgent intervention and assistance regarding my complaint.

I took out a loan of R8000 on 31/03/2023(to pay for my daughter’s university arrears)the loan was approved for a period of 4months Total debt being R10500)Refer to attached documents and snippet below.

On the 29/04/2023 I sent a request for a settlement figure as my sister offered to assist to settle the debit to save on on interest etc and also to build my credit record ,I received the letter on the 29/04/2023 and I paid an amount of R6480 .05 as an amount of R3210.40 had been debited off my account on the 25th April and I assumed that debit was yet to be processed on your side due to public holidays etc. I sent my EFT proof of payment and my bank transaction history reflecting the debited amount . Upon requesting a paid up letter from the Wynberg branch manager Ilana ,she requested same from Head Office and was informed that I must still pay R3210.00 for the July installment which left me completely shocked and stressed with no answers until today. I took a loan 31/03/2023 and request to settle it within a month 29/04/2023 ,yet Atlas is tell me that I must pay for until July ,how is that even possible when the debt is settled within a month ? The total Debit was R10500 and I requested a discounted settlement as I’m settling it early and now I’m told I must pay until July? May I please request some one who better understand finance kindly assist as I am frustrated and stressed beyond words Debit was for R8000 which totaled to R10500 if paid over 4months and I paid it within 1month.

Another matter to further investigate is why the debit order was loaded for R3240.05 instead of R2625?However this is no longer important as I I have settled the debt with a month from inception and therefore I should not be owing anything . FYI I took out same amount from Wonga and they debit R2047 and when I requested a settlement which was & R7356.81

Why would Atlas expect me to pay over R13k for a debt of R10 500 which was settled within a month?

Will appreciate your assistance and intervention as this is very stressful and I’m not receiving answers to my escalation sent on Thursday to the Wynberg branch manager.

Kind Regards Sammy Kotsi

From: Wynberg <***> Sent: Thursday, May 4, 2023 3:42 PM To: Sammy Kotsi <***> Cc: *** Subject: FW: account to be written off

Good day

FYI

Regards ilana

From: Wynberg [mailto:***] Sent: 04 May 2023 11:01 AM To: '***' <***> Cc: 'Jenny' <***> Subject: account to be written off

Good day

Can you please assist with the attached

Account was taken in march 27th Client requested settlement letter 29/04/2023 She then made a regional payment in the company account on the 3rd may 2023 (R6480.05) DEBIT ORDER OF R3240.02 was deducted on the 25th April. Total balance R9720.07

Could you please assist writing off the balance as the account is closed

Regards

ILANA VAN DIEMEL Front Office Manager Tel : *** |Email: ***