unprofessional and raises concerns about security and potential *****

I app**** for a loan online and submitted all my details and documents, including bank statements, a payslip, and my ID. The next day, I received an email from Happiness requesting those same documents again. Firstly, they don’t provide an option to log into their system to check the status of ones application. Secondly, they don’t explain why I need to resend the same documents. I received about three emails asking me to resend the documents. After I finally sent them, I didn’t hear back for several hours. When I inquired about the progress, I received an email asking for a bank statement dated today. It’s frustrating when processes aren’t clear. They could definitely improve by specifying exactly what they need upfront to avoid confusion and unnecessary back-and-forth. Nevertheless, I've cancelled this application. The level of disorganization can come across as unprofessional and raises concerns about security and potential *****. When sensitive information is involved, it’s crucial for companies to have reliable processes in place to protect applicants and ensure transparency.