UNFAIR BEHAVIOUR

I am upset because why all of a sudden when I send my temp ID i get told to send license, who says I even drive.Then I get an encounter with agent telling me ID copy ,I provide it to her but suddenly thats not clear enough ,Hence I gave a temp ID .I would have understood if they dont help at all but funny thing is when I previously app**** they appreciated temp and the very same ID copy.I know numerous people they help daily with the same thing so why is a choose WHO i WANT TOO.