*****ulent debit mandate

I am an existing client who has been receiving silent from the branch I took a loan from with no reasons even their head office on WhatsApp said they will ask the branch on Saturday to respond to me no response 🤬. I took a loan at Alberton and requested for my contract to be sent to me and it took days before I received it once I received my contract I reviewed it with the help of my bank then we discovered discrepancies since my previous loans Atlas is debiting 857 more than what the loan contract says and there’s no reason why. The branch did not respond to me and head office consultant that I spoke to on WhatsApp kept on saying she’s referring me to the branch. My previous loan with them was a mess also as the manager there didn’t want to provide clarity in writing telling me things I can’t hear. I will not pay 857 more so I need them to solve this and fix my instalments to be the same as the contractor as their refund process is ****ty ! I have all the correspondence that I’ve sent to them even this morning I followed up 0 response.