1 reviews | Active since Jun 2022
Took 98% of my salary and refuse to help me
Afternoon guys so I took a loan from atlas last year then my financial situation changed over the period of month a week before they could debit me I received a call from the branch and we came to an arrangement of 1500 and payable on the 2nd of May the first of May I got debited 3100 witch I did make arrangements already that 1500 should be debited and that was 98% of my salary leaving me with 600 I went to the branch advise them what happened I was a laughing stork and no one assisted me I told them that they can take the 1500 and give me 1500 so that I would have money to carry on for the month yet no one assisted me I got a call from the branch saying they can help me so I went in the Saturday and they said they can't help me I must wait till Monday I asked to lodge a complain and no one helped me after 30 they gave me the process to follow and the manager said he will call me on Monday witch was yesterday but to date no assistance so basically I don't know what to do any more
Please note that your complaint is received ,thank you for bringing this matter to out attention .
We will investigate the below complaint and provide feedback .Our sincere apologies for all the distress this issue may have caused you .
As a service provider ,we pride our self in good service this is not how we do business .
feedback will be send to you via email .
Warm regards,
Please note that your complaint is received ,thank you for bringing this matter to out attention .
We will investigate the below complaint and provide feedback .Our sincere apologies for all the distress this issue may have caused you .
As a service provider ,we pride our self in good service this is not how we do business .
feedback will be send to you via email .
Warm regards,
I'm back once again as I was contacted via e mail and I did advice the times I can be contacted but to no avail noting had been done in the 48hrs from the time the complain has been resolved I did send my husband today so that they contact me from the branch but the treatment received was unexeptable because no one is willing to assist he was advised that they skeleton staff and is not able to do anything witch once again an added expense I'm requesting pls to change the branch that I'm dealing with and a refund pls kindly assist
Thanks,
Regards ,
Aseya
Time of availability is between 12.00 to 12.30
Then 15.00 to 16.00
I'm back once again as I was contacted via e mail and I did advice the times I can be contacted but to no avail noting had been done in the 48hrs from the time the complain has been resolved I did send my husband today so that they contact me from the branch but the treatment received was unexeptable because no one is willing to assist he was advised that they skeleton staff and is not able to do anything witch once again an added expense I'm requesting pls to change the branch that I'm dealing with and a refund pls kindly assist
Thanks,
Regards ,
Aseya
Time of availability is between 12.00 to 12.30
Then 15.00 to 16.00
Please that an email has been send to you
Please that an email has been send to you