Terrible company with ******* malpractice!!!

So I'm back here to leave another review of how ***** Atlas finance is. Yet again they debited my account without my consent using a debit order mandate from last year. The consultant went and amended the debit order mandate, without speaking to me or confirming with me of they can debit my account on the 20th of March 2025. I have asked via email, to provide me with communication were I agreed for this amount to be debited from my account and on that specific date. The debit order mandate that I accepted last year was for an amount I was aware of, now they have *******ly amended the debit order mandate to a different amount without speaking to me. According to my knowledge, when you are going to debit someones account, you speak to them, advise them of the amount, agree on a debit order date, and then I proceed to accept a new Debit order mandate because I am aware of the amount that Will be debited on a date that I gave to the service provider. Now my problem here is I was never informed of this Debit and when I ask the agent by the name of Thandiwe, she simply said it's late interest and it's not a big deal. Well it is a big deal because If the debit orders was legally set up, I would have been aware of it, and I would have given a Debit order date that works for me. I never gave permission for my account to be debited on the 20th of March 2025, so why was my account debited. I want my money refunded and for Atlas finance to do things legally where they inform their clients of any debit orders that will go off their account. If they have any proof that I agreed to this debit order, then they are legally entitled to it. It's been a week now, and no correspondence from them. I want money back that was *******ly debited from me. I need correspondence via email, because I can not receive calls. I have sent emails, I need this resolved by end of business today, it's been too long