Settled account

After my initial review, an agent from Atlas phoned me and sent a mail to Experian (which I was copied in) asking for my account to be cleared. However, Experian responded the following day stating that the information sent to them by Tebogo was incorrect. This was 13 days ago, 20 November 2025 and Tebogo is yet to respond that mail. I tried following up with him, to no avail.