ZT
Zaza T

1 reviews | Active since Nov 2024

11 Nov 2024, 09:45

Run People Run

Run and don't use Atlas Finance!!! There are a number of better and honest companies you could rather use!!

I am writing to express my extreme dissatisfaction with my recent experience. I will also continue with my complaint that I have logged with the NCR. As it seems no one is willing to assist me our give me a valid reason why. Please explain to me why I am paying an amount of R3 273.29.

When as per the info on my credit report with the CREDIT BUREAU's my installment is supposed to be R2 503.29, as well as on my loan agreement I had to request. This doesn't get sent to you, unless you ask ladies and gents.

Please be advised I will be logging a formal complaint with the NCR about this. I have also emailed this to a number of your employees.

This is deceiving and not accurate nor fair. You guys have sent me 3 reloan emails in the past 3 weeks, when I have an outstanding loan already. And I clearly can't afford another loan.

Please take note I will only pay the balance as per my loan agreement, and the matter can be handled through the NCR. I called and kindly requested a fair and accurate settlement amount, which you guys are refusing to do accurately as per my agreement. That was never sent to me in the first place.

LOAN: 206X380803X***

0
Replies (3)
Atlas Finance
Atlas Finance's reply11 Nov 2024, 09:52
Official
Hi Zaza. A customer care consultant will contact you shortly to resolve your query.

ZT
Zaza T's update11 Nov 2024, 09:56
Reviewer Update
Well, I am patiently waiting, although I am doubtful a customer care consultant would be able to assist me. This would add a lot of frustration to deal with someone that can't assist me or provide me with proper feedback. I'd like for a manager to contact me please, so this matter can be resolved, as I have already sent my form 29 to the NCR.
ZT
Zaza T's update11 Nov 2024, 13:11
Reviewer Update
So no one has called me till now, when can I expect this call?