Reverse my money and please update my account with credit bureau

I’m very disappointed and angry at the same time. I’ve paid up the whole amount owing last month which was the 27th of September they were supposed to close account and to my surprise the account was not closed and this month which is October 25 they deducted R2369,46 I went to the branch same day so that they reverse my money I was told to go the bank. At the bank they couldn’t because the money was locked. I went back to the branch and they called head office they said they will reverse it I must wait for 48hours. I waited from Friday, Saturday, Sunday and Monday. Tuesday I decided to go back to the branch again still they haven’t processed my money to my account they said now I will wait for three hours they are sorry. Now it’s Wednesday still I haven’t received my money. You are inconsiderate and inconveniencing me can I have my money back? there a lot of things stuck because of this. And when I check with credit burea from June you haven’t updated that I’m paying why?