EN
Eugene N
1 reviews | Active since Oct 2017
21 Mar 2023, 08:37
Refund
Atlas debited from my account on the 13th of March and our agreed date is on the 25th of every month. I called them the whole day and emailed them. I did the same thing again on Tuesday until Thursday and I got my refund. The problem now is, after getting my refund they immediately debited the same amount again R2375. 81.
I called and emailed again and I was promised that the refund was processed.
Today it's Tuesday and still nothing on my account.
I want my money, I can't be borrowing else where when I know I have money sitting with Atlas.
I want my money today. Before EOB.
Helpful (0)
Replies (2)0
Replies (2)EN
Eugene N's updateReviewer Update
21 Mar 2023, 11:21Thank you Hello Peter, I received a call from Noni from Atlas Finance after my complaint. Her and Senamile have been great and wonderful to swiftly assist me with my refund. Noni called me now to Confirm that they have refunded my money just now. Thanks for the dreat service ladies, I hope this will never happen again.
Regards
Eugene
Regards
Eugene
EN
Eugene N's update21 Mar 2023, 11:21
Reviewer Update
Thank you Hello Peter, I received a call from Noni from Atlas Finance after my complaint. Her and Senamile have been great and wonderful to swiftly assist me with my refund. Noni called me now to Confirm that they have refunded my money just now. Thanks for the dreat service ladies, I hope this will never happen again.
Regards
Eugene
Regards
Eugene
Atlas Finance's replyOfficial
21 Mar 2023, 11:33We thank you for your patience whilst we resolve your query. Our commitment to you as a Client is of utmost importance.
Atlas Finance's reply21 Mar 2023, 11:33
Official
We thank you for your patience whilst we resolve your query. Our commitment to you as a Client is of utmost importance.