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StClair S
1 reviews | Active since Sept 2015
26 Sept 2024, 13:21
Presumably under debt review
I have been a client of Atlas Burgersfort2 for quite some time now and the Agent called Ntombi is excellent. However today my loan was declined for being under debt review although all the time I have been a client including now my credit status have not changed. I logged onto clearscore and it shows that I am not under debt review and then logged into Fnb and it also shows that I am not under debt review. Why all of a sudden the ITC of Atlas shows me as under debt review? I am really unhappy about this and wont accept under debt review as a declined reason. Please rectify as I need this.
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Replies (5)0
Replies (5)
Atlas Finance's replyOfficial
26 Sept 2024, 13:28Hi there,
We apologise for the inconvenience caused. A customer care consultant will contact you to resolve your query.
We apologise for the inconvenience caused. A customer care consultant will contact you to resolve your query.
Atlas Finance's reply26 Sept 2024, 13:28
Official
Hi there,
We apologise for the inconvenience caused. A customer care consultant will contact you to resolve your query.
We apologise for the inconvenience caused. A customer care consultant will contact you to resolve your query.
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StClair S's updateReviewer Update
27 Sept 2024, 08:24I was contacted via email and the person claimed to have tried to get hold of me but wasn't even a missed call on my phone. The email was rude and not very helpful claiming that if I am under debt review they cant help me and that if I was under debt review I must supply a clearance certificate or contact the credit burau.. I have rep**** to the email and is still now waiting for a reply. Seems that this dispute must be handled by the NCR and Ombudsman. Since they say that I am Under Debt Review and nothing changed on my profile since I started taking loans from them. That means that they either previously approved loans while my name was flagged( According to Clear score and FNB my name is not flagged) or they Just don't want to help me for some reason. I am really unhappy how this is being handled and will be contacting NCR and the Ombudsman today for further investigation.
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StClair S's update27 Sept 2024, 08:24
Reviewer Update
I was contacted via email and the person claimed to have tried to get hold of me but wasn't even a missed call on my phone. The email was rude and not very helpful claiming that if I am under debt review they cant help me and that if I was under debt review I must supply a clearance certificate or contact the credit burau.. I have rep**** to the email and is still now waiting for a reply. Seems that this dispute must be handled by the NCR and Ombudsman. Since they say that I am Under Debt Review and nothing changed on my profile since I started taking loans from them. That means that they either previously approved loans while my name was flagged( According to Clear score and FNB my name is not flagged) or they Just don't want to help me for some reason. I am really unhappy how this is being handled and will be contacting NCR and the Ombudsman today for further investigation.
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StClair S's updateReviewer Update
27 Sept 2024, 08:32I was contacted via email and the person claimed to have tried to get hold of me but wasn't even a missed call on my phone. The email was rude and not very helpful claiming that if I am under debt review they cant help me and that if I was under debt review I must supply a clearance certificate or contact the credit burau.. I have rep**** to the email and is still now waiting for a reply. Seems that this dispute must be handled by the NCR and Ombudsman. Since they say that I am Under Debt Review and nothing changed on my profile since I started taking loans from them. That means that they either previously approved loans while my name was flagged( According to Clear score and FNB my name is not flagged) or they Just don't want to help me for some reason. I am really unhappy how this is being handled and will be contacting NCR and the Ombudsman today for further investigation.
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StClair S's update27 Sept 2024, 08:32
Reviewer Update
I was contacted via email and the person claimed to have tried to get hold of me but wasn't even a missed call on my phone. The email was rude and not very helpful claiming that if I am under debt review they cant help me and that if I was under debt review I must supply a clearance certificate or contact the credit burau.. I have rep**** to the email and is still now waiting for a reply. Seems that this dispute must be handled by the NCR and Ombudsman. Since they say that I am Under Debt Review and nothing changed on my profile since I started taking loans from them. That means that they either previously approved loans while my name was flagged( According to Clear score and FNB my name is not flagged) or they Just don't want to help me for some reason. I am really unhappy how this is being handled and will be contacting NCR and the Ombudsman today for further investigation.
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StClair S's updateReviewer Update
27 Sept 2024, 08:57Was contacted by Tebogo from Atlas Head office. She was vey polite and Helpful and we did come to a agreement. Will deal with her on the ay forward from now on to fully resolve the issue. I am now feeling better.
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StClair S's update27 Sept 2024, 08:57
Reviewer Update
Was contacted by Tebogo from Atlas Head office. She was vey polite and Helpful and we did come to a agreement. Will deal with her on the ay forward from now on to fully resolve the issue. I am now feeling better.
Atlas Finance's replyOfficial
27 Sept 2024, 08:59Thank you for your patience and we apologise again for your inconvenience.
Atlas Finance's reply27 Sept 2024, 08:59
Official
Thank you for your patience and we apologise again for your inconvenience.