Poor Customer Service

Appalling customer service. I requested a statement of my account and found that were some issues with it. I have sent numerous emails to a woman called Tracy Lombard as she initially sent it to me but she does not respond to emails after I pointed out the irregularities. When I call and get put through to her she hangs up as soon as she hears that I am the person calling. I need the account corrected as soon as possible. It's an unnecessary blemish on my credit report. Honestly that woman shouldn't be employed to deal with customers because she lacks the basic professionalism required. If she does not know how to help me get the correct figures onto the account she must just say so and escalate the matter. Not ducking and diving.