Pathetic service.

I received an email from Mosa this morning saying that after confirming my employment is legit atlas will still not beable to assist me even after I requested they call back yesterday and be transferred to the branch I work at being pushed away then requesting documents back and forth from me I had a back and forth with my HR department getting the documents requested still to get an email stating that because of a recording on the first call saying I no longer work there since 2015 yes I left in 2015 and started at a new branch last year why would I go in the branch to make myself a fool giving them the contact details of my employer if I'm not working there so now even after confirming with the documents that was requested I get this type of response it's as if they don't care about their clients if a manger could get back to me to clarify this matter