Paid up account

They don’t want to update my account at the bureau. It was paid up in August and when I reach out the tell me I should update it myself and log a dispute as it would take 30 working days for them to do it. I told them I don’t want to log a dispute as it’s gonna take 20 days with the bureau. I don’t understand why they just won’t update and it’s not the first time I go through this with Atlas.