No updates at the credit bureau, and the credit life policy is exploitative.

I took out a loan with Atlas Mabopane, which mandated me to obtain credit life insurance. Following my retrenchment, I rightfully expected the policy to cover my outstanding debt. However, the entire process has been plagued by a lack of transparency and stories. As a result, I am now unjustly pressured to pay the remaining balance.

I am further infuriated by their failure to update my credit record with the credit bureau after my debt was cleared. Specifically, my paid-up loan status for July remains un updated this being loan number (***), which is damaging my credit record and is completely unacceptable.

It is glaringly evident that the mandatory credit life insurance primarily serves the interests of the company and its sales representatives rather than providing genuine support to customers. I strongly caution anyone considering their services to proceed with extreme vigilance. I will be reporting this conduct to the FSCA and NCR without hesitation.

Furthermore, I am done engaging with them. Their disregard for a customer-centered approach is intolerable. I demand that the relevant authorities immediately investigate their practices, as there is an urgent need for transparency and accountability in the financial services industry.