No Sense of Urgency

I had an account with Atlas Finance which was settled on the 04/08/2021. I contacted the same day and was informed that the funds is not reflecting and will only reflect within 24-48hrs. Around the 10/08/2021 I called again and was informed that all was in order with regards to them receiving the funds, that was when I requested a paid up letter and bureau update as they had not updated my profile for three months. I was again advised to wait for another seven days to no avail. I just want a paid up letter and my bureau profile updated so that I can also #Win in life.