1 reviews | Active since Mar 2017
No response or communication
<p>I always have bad service from them.I had advised them that i was having issues with money and advised them to debit on the 30th of March 2017 and amount of R2337.13. I get a messgae showing they have debited on the 30th with 1558.09 and again on the 31st an amount of R1558.09 again which is R779.05 more than what i sent through email.Email was sent to ********** numerous of times with no response only to see they did get my email when they debited on the 30th of March 2017. Today at 8.00am when i called ********** 109 they told me they will call me they ringed the phone once and dropped and I had to call them. Again they told me they will call with feedback within minutes and after an hour i had to call again!!!!</p> <p>Only to get a response that it has been declined for a refund after communication was sent to them every month with no response and I have to suffer finacially because they made an agrrement which i cant see on the contract without me knowing!!!!!!!</p> <p>it only shows interets and not double debits i am not happy with the service of atlas at al!!!!!!!!!</p> <p>my email ********** <p>I need urgent response from you!!!</p>
Good Day Nosipho,
We apologise for the inconvenience caused.
Our Call Centre agent has been in contact with and will follow up with an email as requested by you.
We will do our best to make sure this is seen to as quickly as possible.
Kind regards
The Atlas Family Call Centre
***
Good Day Nosipho,
We apologise for the inconvenience caused.
Our Call Centre agent has been in contact with and will follow up with an email as requested by you.
We will do our best to make sure this is seen to as quickly as possible.
Kind regards
The Atlas Family Call Centre
***
I tried calling again above numeber which has been given no response it keeps on ringing....
I tried calling again above numeber which has been given no response it keeps on ringing....
Good Day Nosipho,
We called you and you said you were too busy to talk and requested email communication rather.
Are you available now? We'll call you straight away.
Kind regards
The Atlas Family Call Centre
***
Good Day Nosipho,
We called you and you said you were too busy to talk and requested email communication rather.
Are you available now? We'll call you straight away.
Kind regards
The Atlas Family Call Centre
***
I was available as i called back I will only be available from 12:30, if you are stil working by then.
Please let me know so i can arrange time
I was available as i called back I will only be available from 12:30, if you are stil working by then.
Please let me know so i can arrange time
We will call you at 12:30
Kind regards
The Atlas Family Call Centre
***
We will call you at 12:30
Kind regards
The Atlas Family Call Centre
***
