No refund yet, no further communication.

My husband and I received loans from the Alberton branch and we were informed that VAP products are compulsory and conditional to the loan. While doing legal research for a client my husband discovered that this practice falls outside the rules stipulated by NCR. My husband lodged a complaint and head office confirmed that the branch consultant was in error. He received his refund within a few days and a new debit order mandate was initiated. I was also able to get a new mandate for the corrected amount but my refund for the previous wrong debit is still outstanding. No one is updating me. The speed with which my husband's was handled convinced me that the company is efficient but now I am back to disappointment.🤔