No refund.

Hello I have been using atlas finance from 2023 and they have been helpful but only this year, am disappointed on them, I took a loan November and as they deduct a bit in December, they did that on the 19th and they unfortunately deducted again on the 23rd, which had left me with no money for Festive season, especially Christmas, until today there is still no refund from them, I have been calling and nagging them, still nothing. I have to explain to my family especially my kids, it's really sad. I don't know what to do anymore. It's almost the last day of the year today, any help?