Loan

Poor service. Lack of communication and embarrassed on how they handling my query from 22 December 2022 till now. No empathy and no sense of urgency what so ever.

I called them on the 22nd December and notified them that I had been debited twice for one loan. I keep calling no one calls me back and the feedback I got was that I need to wait no time frame nothing.

When I called back to check if they had found out the time frame no one picks up the phone.

I even went as far as sending the manager a WhatsApp out of desparation still no luck.

I am frustrated and disappointed that I have been taken for ride.

My name is Nokwazi Mkhize and I was assisted by the umlazi branch their manager is Roseline Nkosi I want my money back!!!!