Incompetence from Customer Care

Atlas Finance has listed me on Experian ITC as a default incorrectly and they fail to rectify. After numerous emails sent back and forth, only replies, with exactly the same wording (could swear it was computer generated) from a person called Lorraine from Customer Care saying that it was escalated.

With all due respect, this is exactly what was told to me on the 22nd of June, a month after I had sent my first email, and 3 weeks later tell me the same thing …WORD FOR WORD. This simply means nothing to me. Clearly the department that you are talking about does not exist or someone is not doing their job.

Look at the trail of emails sent through to the Ballito branch and then you will understand my frustration. My initial email was sent through on the 24th of May. This cannot continue. I cannot get emails saying that it has been escalated with no further correspondence or no action. How long does it take to sort something that you guys stuffed up in the first place?

I need my stuff to be sorted out NOW.