Impossible conditions placed by to cancel VAP

I discovered that it is ******* for short term credit providers to bundle various "compulsory" insurance products into loans except credit life insurance. When I took a loan from Atlas I was told that their several VAP products are compulsory. I have confronted Atlas with evidence from published literature on the matter and they have backed down and agreed to cancel their VAP which should not have been compulsory in the first place, but they have imposed the condition for me to go to the branch. I can't go to the branch until several months because I am out of province on work commitments for several months. It is unfair to place such onerous and inconvenient conditions for cancelling something that should not have been compulsory in the first place. Plus the consultant at the branch dropped the call on me when she could not provide answers to questions asked. All she had to do was tell me she will get back to me with answers. I haven't revealed her identity to shield her human dignity.