BN
Bonisiwe N
1 reviews | Active since Sept 2025
03 Oct 2025, 10:49
Immediate closure of the account
I am writing to formally request the immediate closure of my account with Atlas Finance, account number [***], which has been fully paid up as of 17/04/2025.
Despite settling the account in full, your records still reflect it as open, and I have not received confirmation that it has been closed. This is now affecting my credit profile, and I believe this violates my rights under the National Credit Act.
I am requesting the following:
Immediate closure of the account
Confirmation in writing that the account is settled and closed
Update to all credit bureaus reflecting the closed status
If this matter is not resolved within 10 business days, I will escalate it to the appropriate regulatory authority.
Bonisiwe Ntombela
Helpful (0)
Replies (5)0
Replies (5)
Atlas Finance's replyOfficial
03 Oct 2025, 10:53Hi Bonisiwe
A customer care consultant will contact you to resolve your query.
A customer care consultant will contact you to resolve your query.
Atlas Finance's reply03 Oct 2025, 10:53
Official
Hi Bonisiwe
A customer care consultant will contact you to resolve your query.
A customer care consultant will contact you to resolve your query.
BN
Bonisiwe N's updateReviewer Update
03 Oct 2025, 10:54They've been contacting me with no progress.
BN
Bonisiwe N's update03 Oct 2025, 10:54
Reviewer Update
They've been contacting me with no progress.
BN
I sent both an email and called TransUnion to check about my query. They saw the account, unfortunately, even if I lodge a dispute. Atlas Finance is the onese who has to close the account as done to the previous I had done with them previously. My fellow South Africans, just know ATLAS can use this trick against you, so you always come back to take credit from them, only because of a poor credit history they trap you with. WHY CAN'T YOU *****S MARK THE ACCOUNT CLOSED AS PER THE PREVIOUS ACCOUNTS I HAD WITH YOU.
Bonisiwe N's updateReviewer Update
07 Oct 2025, 10:58The following is a response I recieved from ATLAS FINANCE whn I asked them to update my Account as paid up.
ATLAS FINANCE RESPONSE
ATLAS FINANCE RESPONSE
We apologize for any inconvenience caused on your account. Your file was submitted for updates with the credit bureaus, unfortunately since it has still not been updated, we kindly ask that you send a follow up dispute email for immediate assistance to TransUnion as that will assist in updating your account within 20 working days. Please use the email *** for assistance.
Unfortunately, due to the POPI Act, we cannot send you proof of files sent for updates because it consists of information of our other clients. It is not sent as single file but as a batch. We can only provide a reference ( AT0001 _...) that you can use to follow up with TransUnion for this account. Please find below.
I sent both an email and called TransUnion to check about my query. They saw the account, unfortunately, even if I lodge a dispute. Atlas Finance is the onese who has to close the account as done to the previous I had done with them previously. My fellow South Africans, just know ATLAS can use this trick against you, so you always come back to take credit from them, only because of a poor credit history they trap you with. WHY CAN'T YOU *****S MARK THE ACCOUNT CLOSED AS PER THE PREVIOUS ACCOUNTS I HAD WITH YOU.
BN
Bonisiwe N's update07 Oct 2025, 10:58
Reviewer Update
The following is a response I recieved from ATLAS FINANCE whn I asked them to update my Account as paid up.
ATLAS FINANCE RESPONSE
ATLAS FINANCE RESPONSE
We apologize for any inconvenience caused on your account. Your file was submitted for updates with the credit bureaus, unfortunately since it has still not been updated, we kindly ask that you send a follow up dispute email for immediate assistance to TransUnion as that will assist in updating your account within 20 working days. Please use the email *** for assistance.
Unfortunately, due to the POPI Act, we cannot send you proof of files sent for updates because it consists of information of our other clients. It is not sent as single file but as a batch. We can only provide a reference ( AT0001 _...) that you can use to follow up with TransUnion for this account. Please find below.
I sent both an email and called TransUnion to check about my query. They saw the account, unfortunately, even if I lodge a dispute. Atlas Finance is the onese who has to close the account as done to the previous I had done with them previously. My fellow South Africans, just know ATLAS can use this trick against you, so you always come back to take credit from them, only because of a poor credit history they trap you with. WHY CAN'T YOU *****S MARK THE ACCOUNT CLOSED AS PER THE PREVIOUS ACCOUNTS I HAD WITH YOU.
BN
Bonisiwe N's updateReviewer Update
07 Oct 2025, 10:59I have a paid-up letter with me.
BN
Bonisiwe N's update07 Oct 2025, 10:59
Reviewer Update
I have a paid-up letter with me.
BN
Bonisiwe N's updateReviewer Update
07 Oct 2025, 11:04What is so difficult about sending a manual amendment report/request to ITC? I've been fighting this war with ATLAS FINANCE for the past 5 months now.
BN
Bonisiwe N's update07 Oct 2025, 11:04
Reviewer Update
What is so difficult about sending a manual amendment report/request to ITC? I've been fighting this war with ATLAS FINANCE for the past 5 months now.