I NEED A REFUND

I I am extremely disappointed with the service I received. When I took out my loan, at no stage was I informed that I would be paying for something called VAP. I only discovered later that I am being charged an additional R600 per month, which has dramatically increased my monthly installment.

I find it highly unprofessional and unacceptable that such a significant additional charge was not properly explained to me before the loan was finalized. Had this been disclosed, I would have been able to make an informed decision.

Transparency is crucial when dealing with customers' finances, and I feel that this was completely lacking in my case. I am now struggling with a much higher monthly repayment due to a product or service that I neither requested nor understood I was signing up for.

I am requesting that this VAP charge be removed immediately and that my account be REFUNDED FOR THE MONTHS I HAVE PAID. The lack of communication and disclosure regarding these additional costs is very disappointing and reflects poorly on the company's professionalism.

I expect urgent feedback and a resolution to this matter.