Horrible experience

Im having such a horrible experience with Atlas Finance. The staff is *********** and whatever they feel is right. My salary gets paid on the 27th, and that information is visible on my bank statement as well. Why would you run a debit order for the 21st? I never gave consent for them to debit my account on the 21st because my salary is not paid on that date. so why does Atlas Finance do as they please. It seems to be a trend, reading all the reviews it clearly seems I'm not the only one experiencing such. This lead to my loan not being paid on time, shortly after that I was handed over. I never agreed for a debit order date of the 21st, but now I'm the bad guy. I made a payment agreement for the 27th of this month, but to my surprise they debited my account on the 21st and it was a double debit. I found out when I took my son to the Dr and when I had to pay my card declined, I was surprised because my partner had just transferred funds into my account, only to find that Atlas Finance took my funds. All of this is without my consent. I never agreed to the 21st, so why debit my account? I need answers because it seems your staff at the call center do as they please. They even send WhatsApp messages to clients. Im going to Right yo The ombudsman because it seems the call center staff have no idea on what they're doing. My son could not get treatment and I have to pay the drs bill all because Atlas Finance decided to do as they please.