Formal Complaint Regarding Unprofessional Service from Yolanda and Branch Manager Tsepang Mdalane

Dear Atlas Finance Management,

I am writing to lodge a formal complaint regarding the disgusting and unprofessional service I have received from your staff members, Yolanda and the branch manager, Tsepang Mdalane.

The manner in which my application was handled has been completely unacceptable. The constant back and forth, lack of communication, and overall attitude displayed were disgraceful. Yolanda, in particular, showed no moral ethics or understanding of basic customer service principles — her behavior was rude, dismissive, and unhelpful.

What’s even more disappointing is that the branch manager, Tsepang Mdalane, was involved in the process, yet there was still no sense of accountability or professionalism. It’s hard to believe that Atlas Finance allows such behavior to occur under management supervision. It honestly feels as if you’re employing just anyone without proper training or screening.

As a customer, I expected respect, competence, and efficiency — none of which were demonstrated. I request that this matter be thoroughly investigated and that appropriate action be taken to address the poor service I experienced.

I look forward to your written response confirming receipt of this complaint and outlining the steps that will be taken to prevent this from happening again.