First time applying

I'm very unsatisfied with you guys service I app**** for a loan with you guys one of your consultants phoned me asked for my information and said I do qualify for the amount I app**** for and said a consultant will give me a call back in the morning to complete my everything else cause she called 16h56 I've been waiting for that call sent out emails said they'd get back to me in the next 48hrs which is today I sent out a email again today then you send me an email to say it was rejected and I should reapply the consumer service is terrible you don't reach out to us like you say you would