False information and poor service

Dear Atlas Loan Management and Complaints Department,

I am writing to express my deep dissatisfaction with the service I received at your Brixton branch last month. During my visit, I sought to top up my existing loan. I was informed by Joyce and another consultant that if I took out a third loan, I would be eligible to top up my current loan by the end of the month. Trusting their advice, I proceeded with the third loan.

However, this month, I was told that I needed to take out a fourth loan to be able to top up my current loan. When I confronted Joyce about this, she admitted that their advice was driven by a desire to make sales rather than to genuinely assist me.

This experience has left me feeling deceived and exploited. It appears your consultants are willing to provide false information to customers to meet their sales targets. This is highly ********* and unacceptable.

I have been a reliable customer, never missing a payment or defaulting on my loans. All I wanted was to top up my existing loan, and I was misled into taking unnecessary additional loans. Due to this breach of trust, I will no longer take any further loans with your company. Additionally, I intend to share this negative experience on social media to warn others about your misleading practices.

I request that you investigate this matter and provide an explanation for the misinformation I received. I also urge you to take appropriate actions to ensure other customers do not suffer similar experiences in the future.

Sincerely,