SS
Samkeliso S

1 reviews | Active since Nov 2022

18 Feb 2025, 14:50

Double debited and handed and handed over for collections.

Atlas finance's system of collecting premiums is horrible. It is either they are double debiting or debiting on a wrong date. Recently I have had hiccups with payments leading to arrangements being made for me to pay on the15th of January and the 31st to be upto date with my payments. I honored the arrangement. Atlas went on to debit making it two payments in one month. As if that was not enough, they handed me over for collections. I have visited a local office about the predicament but the calls and sms from collectors have not stopped. I wouldn't recommend anyone to make business with Atlas finance at this stage.

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Replies (2)
Atlas Finance
Atlas Finance's reply18 Feb 2025, 15:31
Official
Hi Samkeliso
A customer care consultant will contact you to resolve your query.
SS
Samkeliso S's update20 Feb 2025, 10:20
Reviewer Update
I wish Atlas could prioritise settling my matter as I am not prepared for another unscheduled debit. I do not necessarily need a refund, but a clear stance regarding my matter will be helpful. I have emailed proofs and then silence.